Property Management
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Handle resident questions, move-in coordination, and ongoing service follow-up.
People who know the work
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Responsibilities
Respond & document
Manage routine resident inquiries, confirm details, and keep a clear record of each interaction.
Route & coordinate
Coordinate move-in and move-out communications, route maintenance and account questions, and track handoffs to the appropriate team member.
Close the loop
Follow up on unresolved cases and communicate approved updates without making unsupported promises.
What we look for
Experience verification, English assessment, skills testing, references, and background checks. We also look for the role-specific judgment below.
What Rithm Desk looks for
Resident-facing experience
Experience handling ongoing service relationships, including frustrated residents and sensitive questions.
Calm communication
Clear writing, careful listening, and the ability to acknowledge an issue without overpromising.
Reliable records
Consistent case notes and respect for client access permissions and information-handling procedures.
How ability can be demonstrated
Response exercise
Draft an empathetic response to a resident whose service request is delayed.
Routing exercise
Identify the appropriate owner for maintenance, billing, and lease-related inquiries.
Documentation exercise
Summarize a sample conversation into clear notes and next steps.
Illustrative exercises, tailored to the role and your workflow.
Systems
Relevant tools may include your property management platform, shared inbox, phone system, and resident portal.
How they work with your team
Client-approved policies govern resident communication. Questions requiring interpretation, exceptions, or account adjustments are escalated to your team.
Key metrics
The numbers this role is accountable for in your workflow.
Response time
Time from a resident message to the first reply.
First-contact resolution
Requests solved without a second touch.
Open-request aging
Requests open past your target window.
Documentation accuracy
Interactions logged with clear notes.
Resident satisfaction
How residents rate their service experience.
Training
Lessons coming soon
Every placement completes Core Foundations plus this role track. Your own SOPs are layered on at onboarding.
The resident journey
Tone: calm, clear, professional
Handling requests across every channel
Move-in and move-out communication
Notices and approved templates
Complaints, escalations and high-risk issues
Renewals and resident retention
Ready to hire?
Let’s define the responsibilities, experience, and schedule your team needs.