Property Management
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Handle resident questions, move-in coordination, and ongoing service follow-up.
People who know the work
Explore this role
The day-to-day
A clear scope, reliable handoffs, and fewer details left waiting for your attention.
Respond & document
Manage routine resident inquiries, confirm details, and keep a clear record of each interaction.
Route & coordinate
Coordinate move-in and move-out communications, route maintenance and account questions, and track handoffs to the appropriate team member.
Close the loop
Follow up on unresolved cases and communicate approved updates without making unsupported promises.
Beyond the résumé
Experience verification, English assessment, skills testing, references, and background checks. We also look for the role-specific judgment below.
What Rithm Desk looks for
Resident-facing experience
Experience handling ongoing service relationships, including frustrated residents and sensitive questions.
Calm communication
Clear writing, careful listening, and the ability to acknowledge an issue without overpromising.
Reliable records
Consistent case notes and respect for client access permissions and information-handling procedures.
How ability can be demonstrated
Response exercise
Draft an empathetic response to a resident whose service request is delayed.
Routing exercise
Identify the appropriate owner for maintenance, billing, and lease-related inquiries.
Documentation exercise
Summarize a sample conversation into clear notes and next steps.
Illustrative exercises, tailored to the role and your workflow.
Familiar with your systems.
Relevant tools may include your property management platform, shared inbox, phone system, and resident portal.
Working within your team.
Client-approved policies govern resident communication. Questions requiring interpretation, exceptions, or account adjustments are escalated to your team.
Make room for your next stage of growth.
Let’s define the responsibilities, experience, and schedule your team needs.