Property Management
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Run day-to-day portfolio operations, from resident issues to owner updates, within your approval rules.
People who know the work
Explore this role
Responsibilities
Watch the portfolio
Monitor vacancies, open work orders, inspections, renewals, and delinquency reports so nothing ages quietly.
Keep people informed
Handle routine resident and owner communication, coordinate approvals, and share clear property updates.
Manage to your rules
Review property-level reports, route expense approvals by your thresholds, and escalate legal, financial, or safety matters.
What we look for
Experience verification, English assessment, skills testing, references, and background checks. We also look for the role-specific judgment below.
What Rithm Desk looks for
Residential PM experience
Has managed or co-managed a residential portfolio, not only supported one.
Sound judgment
Knows which decisions are theirs and which belong to the owner, broker, or licensed manager.
Clear communication
Writes owner updates that are short, factual, and decision-ready.
How ability can be demonstrated
Portfolio snapshot
Review a fictional weekly report and rank the five issues that need attention first.
Owner update
Draft an owner update for a vacancy with a delayed turn and a repair over budget.
Escalation call
Sort a list of situations into handle, escalate, or needs licensed review.
Illustrative exercises, tailored to the role and your workflow.
Systems
Relevant experience may include AppFolio, Buildium, Propertyware, Rent Manager, owner portals, and portfolio reports.
How they work with your team
This is remote operational management support. Activities that require a real estate or property management license are performed or supervised by your appropriately licensed person, and on-site work stays with your local team.
Key metrics
The numbers this role is accountable for in your workflow.
Resident response time
Time to first reply on resident issues.
Maintenance completion time
Days from request to closed work order across the portfolio.
Vacancy days
Days units sit empty between residents.
Renewal tracking
Expirations worked ahead of deadline.
Delinquency follow-up
Past-due accounts followed up per your procedure.
Owner response time
Time to reply to owner questions.
Open-task aging
Portfolio tasks open past their target window.
Training
Lessons coming soon
Every placement completes Core Foundations plus this role track. Your own SOPs are layered on at onboarding.
Running a residential portfolio
Reading property performance
Resident relationships at scale
Maintenance and vendor oversight
Vacancies, leasing and renewals
Owner communication and approvals
Rent collection and delinquency
Property financials and expense approvals
Licensing boundaries and escalation
Records, reporting and weekly rhythm
Ready to hire?
Let’s define the responsibilities, experience, and schedule your team needs.