Property Management
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Keep work orders, vendor scheduling, and resident updates moving through completion.
People who know the work
Explore this role
Responsibilities
Receive & prioritize
Review incoming requests, collect photos and access details, document the issue, and route urgent situations using your escalation procedures.
Coordinate & communicate
Confirm vendor availability, schedule access, track approvals, and keep residents informed when plans change.
Follow through
Monitor aging work orders, request completion photos and service notes, route invoices for review, and flag unresolved issues.
What we look for
Experience verification, English assessment, skills testing, references, and background checks. We also look for the role-specific judgment below.
What Rithm Desk looks for
Work-order experience
Hands-on familiarity with the full request-to-completion cycle, not just general customer service.
Practical judgment
Recognizes missing information and knows when to escalate rather than diagnose a repair or promise an unapproved expense.
Clear communication
Writes useful resident updates and concise vendor instructions while maintaining accurate notes.
How ability can be demonstrated
Prioritization exercise
Sort a sample request queue using your emergency and escalation rules. Explain which requests need more information.
Communication exercise
Draft a resident update and vendor dispatch note for a repair with an access restriction.
Follow-through exercise
Review an incomplete work-order file and identify the next actions, missing records, and approvals.
Illustrative exercises, tailored to the role and your workflow.
Systems
Relevant experience may include AppFolio, Buildium, Property Meld, or your existing work-order system. We confirm actual tasks performed in the software, not just name recognition.
How they work with your team
Your team sets emergency procedures, spending limits, approved vendors, and escalation contacts. The coordinator manages follow-up within that framework; repair diagnosis and approval decisions stay with the appropriate client or service professional.
Key metrics
The numbers this role is accountable for in your workflow.
Response time
Time from a resident request to the first reply.
Dispatch time
Time from a complete work order to a vendor assigned.
Completion time
Days from request to closed work order.
Aging work orders
Open work orders past your target window.
Documentation accuracy
Work orders closed with invoice, photos and notes attached.
Preventive maintenance
Scheduled tasks completed on time.
Training
Lessons coming soon
Every placement completes Core Foundations plus this role track. Your own SOPs are layered on at onboarding.
How maintenance runs in a PM company
Intake: the complete work order
Triage and emergencies
Dispatching vendors
Resident communication
Follow-through and closing
Invoices, documents and vendor files
Reporting and preventive maintenance
Ready to hire?
Let’s define the responsibilities, experience, and schedule your team needs.