Property Management
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Keep rental inquiries warm with prompt responses and consistent follow-up.
People who know the work
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Responsibilities
Maintain the inquiry queue
Review new leads, remove duplicates, confirm contact details, and route inquiries to the correct property or leasing team.
Follow up with purpose
Use approved messaging to answer routine questions, confirm continued interest, and offer the next available appointment.
Report outcomes
Log contact attempts, responses, appointments, and reasons prospects disengage so the team can improve its follow-up.
What we look for
Experience verification, English assessment, skills testing, references, and background checks. We also look for the role-specific judgment below.
What Rithm Desk looks for
Lead-handling experience
Has managed a busy queue and can describe how they prioritized new inquiries alongside older prospects.
Natural communication
Sounds helpful rather than scripted, asks relevant questions, and avoids unsupported promises.
Responsible outreach
Follows client contact permissions, opt-out instructions, and escalation rules.
How ability can be demonstrated
Conversation exercise
Respond to an interested prospect who has not selected a tour time.
Queue exercise
Prioritize a mixed list of new leads, missed calls, and overdue callbacks.
CRM exercise
Turn a sample conversation into accurate status, notes, and a next-action date.
Illustrative exercises, tailored to the role and your workflow.
Systems
Relevant tools may include leasing CRMs, shared inboxes, dialers, calendars, and property management platforms.
How they work with your team
Your team supplies approved scripts, property details, outreach rules, and appointment availability. The specialist does not negotiate terms or decide eligibility.
Key metrics
The numbers this role is accountable for in your workflow.
Training
Lessons coming soon
Every placement completes Core Foundations plus this role track. Your own SOPs are layered on at onboarding.
Ready to hire?
Let’s define the responsibilities, experience, and schedule your team needs.