Property Management
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Manage inquiries, tour scheduling, application follow-up, and lease renewals.
People who know the work
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Responsibilities
Respond to inquiries
Answer questions using approved availability, pricing, and property information. Record prospect preferences and keep the lead record current.
Coordinate tours
Schedule with on-site staff, send access instructions, confirm attendance, and follow up after missed appointments.
Keep files moving
Track applications, request missing documents, and coordinate approved renewal outreach and paperwork. Hand completed files and decisions to management teams.
What we look for
Experience verification, English assessment, skills testing, references, and background checks. We also look for the role-specific judgment below.
What Rithm Desk looks for
Leasing workflow experience
Can explain the steps from inquiry to move-in and where remote support hands off to the property team.
Consistent service
Uses approved information and applies the same documented process to prospects without making exceptions independently.
Pipeline discipline
Records outcomes, assigns next actions, and follows up without duplicating another team member’s outreach.
How ability can be demonstrated
Inquiry response
Write a response for a prospect asking about availability and a tour. Use only the supplied property facts.
Scheduling exercise
Resolve competing tour requests and a last-minute cancellation with clear confirmations.
File review
Identify missing items in a sample application checklist and prepare a handoff note.
Illustrative exercises, tailored to the role and your workflow.
Systems
Experience may include AppFolio, Buildium, a leasing CRM, shared calendars, and phone or messaging tools. We ask candidates to describe the workflows they personally handled.
How they work with your team
Your team approves pricing, screening criteria, lease terms, and applications. On-site tours and activities requiring a license stay with authorized staff.
Key metrics
The numbers this role is accountable for in your workflow.
Prospect response time
Time from a new inquiry to the first reply.
Follow-up completion
Scheduled prospect follow-ups done on time.
Application processing time
Days from application received to a complete file.
Application accuracy
Files with no missing or incorrect items.
Lease execution turnaround
Days from approval to a fully signed lease.
Pipeline accuracy
Prospects in the CRM with a current, correct stage.
Training
Lessons coming soon
Every placement completes Core Foundations plus this role track. Your own SOPs are layered on at onboarding.
The leasing lifecycle
Answering inquiries fast and well
Showings and tour logistics
Applications and screening coordination
Fair Housing in daily leasing
Lease prep, signatures and move-in funds
Move-in coordination
Renewals and pipeline hygiene
Ready to hire?
Let’s define the responsibilities, experience, and schedule your team needs.