Property Management
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Keep resident account records and approved payment follow-up organized.
People who know the work
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Responsibilities
Maintain receipt records
Match payment references to the correct account, flag unidentified receipts, and prepare posting information for review.
Track open balances
Maintain aging reports, distinguish disputed items from routine follow-up, and document approved communication activity.
Resolve routine questions
Gather supporting ledger details, route adjustment requests, and keep the property team informed of unresolved issues.
What we look for
Experience verification, English assessment, skills testing, references, and background checks. We also look for the role-specific judgment below.
What Rithm Desk looks for
Ledger accuracy
Understands charges, payments, credits, and the importance of the correct property and resident account.
Measured communication
Can discuss an account question clearly without threats, assumptions, or unsupported commitments.
Exception handling
Flags discrepancies and disputes instead of applying an unauthorized adjustment.
How ability can be demonstrated
Receipt matching
Match sample receipts to ledger records and identify ambiguous transactions.
Aging review
Prepare an exception list from a fictional aging report.
Account response
Draft an approved-style response to a resident who believes a payment is missing.
Illustrative exercises, tailored to the role and your workflow.
Systems
Relevant tools may include resident ledgers in property management software, payment reports, spreadsheets, and shared inboxes.
How they work with your team
Your team controls collection policies, notices, fees, adjustments, and payment arrangements. Any specialized collection activity needs a separately approved scope.
Key metrics
The numbers this role is accountable for in your workflow.
Training
Lessons coming soon
Every placement completes Core Foundations plus this role track. Your own SOPs are layered on at onboarding.
Ready to hire?
Let’s define the responsibilities, experience, and schedule your team needs.